Important: Note that we don’t take anything back if the labels are off the clothing! We will refund you with a credit store if the product is not as u wished. On further due we only refund it full via PayPal when the product has damage by arriving. Note that you got 2 days after arriving to report this problem towards our cliënt-service
All items that are ending with 0.99 are considered as Final Sale and cannot be returned for Credit store.
We do not provide prepaid return labels yet, you are responsible for covering the shipping costs to return.
Please be sure to send us your item(s) back in full accordance with our Return Policy:
- Items must be reported within 2 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
- Items must be free of stains, makeup, deodorant, or wear.
- Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
- All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
- All returns are refunded via store credit in the form of a InvidualsSecret gift or Paypal (with exception)
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
- Return drop-offs are not accepted at our DC or corporate office.
Returned-to-Sender & Refused Packages
- Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
- We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. Make sure that your shipping address are fill correctly
- Disclaimer: We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.